Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (If applicable)Īny item not in its original condition, is damaged or missing parts for reasons not due to our errorĪny item that is returned more than 14 days after delivery Please do not send your purchase back to the manufacturer. Please note that we do not refund original shipping and handling fees with the return, we can only refund the total value of products. If there is any dispute occurs, Goryeo Cosmetics reserves the right for final decision. If your order was place with a free gift, the gift must be keeping its original condition and returned together with the product.Īll discount and clearance products are final sale cannot be returned or exchanged.Īll returns must be accompanied with the original purchase receipt. The product is in its original condition, is not damaged or missing parts. The product has not been opened or used (the plastic wrap or box of the products must not be taken out) If you are not entirely satisfied with your purchase, merchandises can be returned or exchanged within 14 days of receipt of your order (based on the delivery record), but the following conditions must be met: If you have problems with delivery, please send us an email to PolicyĪt Goryeo Cosmetics, our goal is to ensure your complete satisfaction with your purchase. Delivery time may also be delayed if local customs have your package on hold for a long period of time. Please note we have no control over these fees. And the customs duty is the recipient’s responsibility. Please note that your parcel may be subjected to the customs of your country when it arrived in. If you received your order damaged, please take a picture of it and contact us as soon as possible and we'll try to resolve it. Goryeo Cosmetics is not liable for any products damaged or lost during shipping. You will receive a shipment confirmation email with a tracking number once your order has been shipped.
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